Quality Guarantee

"ServiceQualität Deutschland"

In 2012 the cultural meeting place Kloster Bentlage was awarded the seal of quality “ServiceQualität Deutschland”, Level I, by Dachverband Tourismus NRW, the tourism umbrella association of North Rhine-Westphalia.

“ServiceQualität Deutschland” symbolizes our systematic commitment to improving service and quality.

Your well-being is our priority!
Establishments with the seal of quality uphold these quality principles:

Service quality is teamwork – We cultivate a working environment that promotes the motivation and competence of our staff.

Friendliness and obligingness – We take a friendly and obliging approach. Every member of staff is a contact person for your questions and wishes.

Empathy – We take your individual requirements seriously.

Competence and reliability – We always provide our services reliably and professionally.

Ambience (facilities, surroundings) – We carefully look after the facilities and furnishings in our organization.

Our supplementary promises with regard to service and quality

1. Tolerance and openness – As a place of cultural encounter, we take a friendly and prejudice-free attitude to our guests from many diverse countries.

2. Family-friendly – We welcome both older and younger visitors and are happy to consider the needs of families with children when offering our services.

3. Peace and recuperation – We view our present activities as part of the 600-year tradition of this building. It’s important for us that our guests can experience peace, contemplation and recuperation here.

The cultural meeting place Kloster Bentlage

More information on ServiceQualität Deutschland